You have the right to cancel your order for any item purchased and claim a full refund. To cancel your order, you must notify us within twenty eight (28) working days following the day of delivery. The goods must be returned in an unused and re-saleable condition twenty eight (28) working days after cancelling your order. Products cannot be returned if the security seal has been broken.
You do not have to pay the postage charge for returning products for refund within the time-scale detailed above, use our FREEPOST address. Write on your return package:-
The Towers Business Park
Rugeley WS15 1BR
Also please include a brief note in the packet indicating why you have returned the order, and also the invoice sent with the order. If unclear, ring our sales team on FREEPHONE 0800 0282875 and we will be happy to help you.
If a refund has been requested, your credit or debit card used to place the order will automatically be refunded upon us processing your return. We aim to do this within 14 days of you sending back your items, but it will depend on how quickly we receive them.
You will be advised by email that a refund has been processed. It can then take up to five working days for your bank to credit your account.