Returns & Refunds

If you wish to cancel your order, you have the right to do so for any item purchased and receive a full refund. To cancel, you must notify us within 28 working days from the day after your order is delivered.

Returned items must then be sent back within 28 working days of cancellation and must be unused and in a re-saleable condition. Please note that products cannot be returned if the security seal has been broken.

Free Returns

You will not need to pay return postage for items being sent back for a refund within the timeframe outlined above. Simply use our Freepost returns address:

ZipVit Limited
Freepost MID20466
The Towers Business Park
Rugeley
WS15 1BR

Please include the invoice sent with your order, along with a brief note explaining the reason for the return.

Need Help?

If anything is unclear, please call our sales team on 0800 0282875 and we will be happy to help.

Refunds

Once your return has been received and processed, the credit or debit card used to place the order will be refunded automatically.

We aim to process refunds within 14 days of your items being sent back, although this will depend on how quickly they reach us. You will be notified by email as soon as your refund has been processed.

After this, it may take up to 5 working days for your bank to credit the funds to your account.