FAQ

We aim to get your supplements to you as quickly as possible.

UK orders

• Standard Delivery (FREE) arrives within 2–4 working days via Royal Mail Tracked 48
  
• Express Delivery (£2.99) arrives within 1–2 working days via Royal Mail Tracked 24
  
• Orders over £90 are automatically upgraded to free Express Delivery
  
  

International orders

• Standard International Shipping (£12.99) sent via Parcelforce and usually arrives within 21 days.
  
  

Delivery times begin once your order has been dispatched, not from the moment you place your order.

Yes. Once your order has been dispatched, you’ll receive tracking details for Royal Mail Tracked 24 or Tracked 48 so you can follow your delivery every step of the way.

We work hard to dispatch orders promptly from our Staffordshire distribution hub.

During particularly busy periods, dispatch may take a little longer, but we always aim to get your order out as quickly as possible.

Yes, we ship to many countries worldwide. International orders are sent via Parcelforce and typically arrive within 21 days, depending on your location and local customs processing.

Yes. You have the right to cancel your order and receive a full refund.

To do this, simply notify us within 28 working days of receiving your delivery. Once you’ve cancelled your order, the goods must be returned to us within 28 working days, unused and in a re-saleable condition.

For safety and hygiene reasons, supplements cannot be returned if the security seal has been broken.

No. Returns made within the timeframe above can be sent back using our FREEPOST returns address, so you won’t need to pay for postage.

Please send your return to:

Zipvit Limited
FREEPOST MID20466
The Towers Business Park
Rugeley
WS15 1BR

To help us process your return quickly, please include:

• The invoice sent with your order
• A brief note explaining the reason for the return

This allows our team to identify your order and handle your refund as quickly as possible.

If something isn’t right with your order, please let us know as soon as possible.

Contact our customer service team with your order number and a brief description of the issue, and we’ll work quickly to put things right, whether that means sending a replacement or arranging a refund.

Once we receive your returned items, we aim to process your refund within 14 days.

Your refund will be issued to the same credit or debit card used to place the order. After processing, it may take up to five working days for the funds to appear in your account depending on your bank.

You’ll receive an email confirmation once your refund has been processed.

Quality is at the heart of everything we do. Our approach focuses on:

• Carefully sourced ingredients
• Production in GMP-approved facilities
• Clear labelling and transparent formulations
• Final quality checks and packing at our Staffordshire hub
  
  

By managing these steps carefully, we can maintain the consistency and reliability our customers rely on.

All Zipvit orders are packed and dispatched from our 25,000 square foot distribution hub in Staffordshire, West Midlands.

This facility brings together our quality control, packaging, fulfilment and customer service teams, allowing us to manage every order from one central location.

Choosing supplements can feel confusing, especially with so many options available.

Each Zipvit product page includes clear information about ingredients, recommended use and key benefits to help you make an informed choice.

If you’re unsure which supplement is right for you, it’s always a good idea to speak with a healthcare professional.

Most supplements should be stored in a cool, dry place away from direct sunlight.

Always follow the storage instructions printed on the product label and keep supplements out of reach of children.

Yes. We believe customers should always know exactly what they’re taking.

That’s why every Zipvit product includes clear labelling with ingredient information, recommended use and nutritional values, so you can make informed choices about your health.

Many Zipvit supplements are suitable for vegetarians, and some are also suitable for vegans. This can vary depending on the ingredients used in each product.

You’ll find clear information on each product page and label, where we indicate whether a supplement is suitable for vegetarians or vegans. If you’re unsure, our customer service team will always be happy to help.

Many people choose to take more than one supplement as part of their daily routine. However, it’s important to follow the recommended dosage for each product and avoid exceeding the suggested daily intake.

If you’re considering taking several supplements together, or if you have any existing health conditions or are taking medication, it’s always a good idea to speak with a healthcare professional for personalised advice.

Yes. When you selecting a product, you can choose whether you’d prefer your supplements in a Zip-Lock bag or a traditional jar.

Many customers like using our bag to refill their existing tubs, while others prefer the convenience of a jar for everyday use. The choice is yours.

Our Zip-Lock bags are designed to make supplements easy to store, refill and access.

They’re particularly useful if you:

• Already have a jar you’d like to refill
• Prefer packaging that fits easily through the letterbox
• Find traditional supplement jars difficult to open
  
  
  

The resealable Zip-Lock design keeps your supplements secure while making daily use simple and convenient.

Yes. Our refill bags are made from mono-material plastic, meaning they are produced from a single type of material rather than mixed layers.

This allows them to be recycled through most UK kerbside recycling schemes or supermarket collection points, unlike many bags that combine plastic and aluminium layers.

Some supplement bags use layers of plastic and aluminium to protect the contents. While this can help with product preservation, it also makes the packaging difficult to recycle.

At Zipvit, we use aluminium-free mono-material Zip-Lock bags, which provide strong protection while remaining compatible with existing UK recycling systems.