Privacy Policy

This privacy policy sets out how we use and protect information that you give Zipvit when you use our websites.

Zipvit is committed to ensuring that your privacy is protected at all times. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this back from time to time to ensure that you are happy with any changes. This policy is effective from November 2014.

What we collect

We may collect the following information:

  • Full name, gender, date of birth
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

Security

We are committed to ensuring your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable internal policies and procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • We may use the information to improve our products and services
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@zipvit.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information we hold on you, please write to Customer Service Department, Zipvit Ltd, The Towers Business Park, Rugeley, Staffordshire, WS15 1UZ

If you believe that any information we are holding on you is incorrect please email us at info@zipvit.co.uk and we can amend your details. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description

_utma, _utmz, _utmc, _utmb, _utma

These cookies are used to enable Google Analytics functionality.  They help us track and analyse anonymous visitor information such as which pages are popular, and how many people visit the website. This data helps us improve the website and your shopping experience.

CATEGORY_INFO

This cookie stores information about our product categories, and aids in loading the category pages more quickly in your web browser.

COMPARE, RECENTLYCOMPARED

We use these cookies to allow you to easily compare products on the website.

CURRENCY

This cookie stores the currency you have chosen to view the products in.

CUSTOMER, CUSTOMER_AUTH, CUSTOMER_INFO, CUSTOMER_SEGMENT_IDS

These cookies store information relating to your customer account such as whether or not you are logged in, and which customer group you belong to.

EXTERNAL_NO_CACHE, NO_CACHE

These cookies indicate whether or not caching is enabled, which greatly helps the fast delivery of pages to the web browser.

FRONTEND

This cookies stores the unique code we use to identify you on the website.

GUEST-VIEW

This cookie stores information about your order, allowing you to make changes to the order without having to log in.

LAST_CATEGORY, LAST_PRODUCT, VIEWED_PRODUCT_IDS

These cookies store which category and products you have recently viewed, aiding in the navigation of the website, and allowing you to easily see where you have come from, and to navigate back there without any fuss.

NEWMESSAGE

This cookie stores information about any information messages we display to you on the website.

Bag, PERSISTENT_SHOPPING_Bag

If enabled, and requested manually by you, these cookies store information about what is in your shopping bag, and what products you have viewed, allowing you to see your shopping bag on different devices such as a mobile phone, at a later date.

POLL, POLLN

We use these cookies to store information about which polls you have voted in, if any.

STF

This cookie stores information about any products you may have emailed to friends.

STORE

This cookie stores the language you have chosen to view the website in.

USER_ALLOWED_SAVE_COOKIE

This cookie indicates whether you are allowed to use cookies.

WISHLIST, WISHLIST_CNT

These cookies store information about which products you have added to your wishlist, allowing you to add products without the need for logging into your account.