Privacy Policy

We at Zipvit are committed to protecting your privacy. This privacy policy applies to our websites and our telephone call centre, and sets out how we use and protect information that you give Zipvit when you use our services. It also describes your choices regarding use, access and correction of your personal information. If you do not agree with the data practices described in this Privacy Policy, you should not use the websites or the telephone call centre.

Zipvit is committed to ensuring that your privacy is protected at all times. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this back from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.

What we collect

When you visit our websites

You are free to explore the websites without providing any Personal Information about yourself. When you make a purchase from our websites or our telephone call centre, or when you register an account with us, we request that you provide Personal Information about yourself.

When you make a purchase or register an account

We may collect the following information:

  • Full name, gender, date of birth
  • Contact information, including billing address, delivery address, telephone number, and email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to comply with legislation regarding the sale of food supplements, to understand your needs, and provide you with a better service. In particular, we may use your personal information for the following purposes:

  • Meet legal requirements for internal record keeping, including information relating to order dates, product purchases and the batch numbers of products dispatched to you, should we ever need to contact you regarding a product you have bought.
  • Use the information to improve our products and services, including personalising recommendations for products that may be beneficial to you.
  • Send information or promotional material about new products, special offers or other information which we think you may find interesting by post, email or by other means in accordance with your communication preferences.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.

Legal basis for processing Personal Information (EEA visitors only)

If you are a visitor/customer located in the European Economic Area ("EEA"), Zipvit Limited is the data controller of your personal information. If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by mail to: Privacy Enquiries, Zipvit Limited, The Towers Business Park, Wheelhouse Road, Rugeley, WS15 1UZ.

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.

If we ask you to provide personal information to comply with a legal requirement, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

Use of Credit Card Information

If you give us credit card information, we use it solely to collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.

Security

We are committed to ensuring your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable internal policies and procedures to safeguard and secure the information we collect online.

We Never Sell Personal Information

We will never sell your Personal Information to any third party.

Controlling your personal information

Reviewing, Correcting and Removing Your Personal Information

You have the following data protection rights:

  • You can request access, correction, updates or deletion of your personal information.
  • You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
  • If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information.

To exercise any of these rights, please contact us by mail to: Privacy Enquiries, Zipvit Limited, The Towers Business Park, Wheelhouse Road, Rugeley, WS15 1UZ. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.

To Unsubscribe From Our Communications

You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of our e-mails, updating your communication preferences, or by sending us email us at info@zipvit.co.uk or by writing to: Zipvit Limited, The Towers Business Park, Wheelhouse Road, Rugeley, WS15 1UZ. Customers cannot opt out of receiving transactional emails related to their account or purchases with us.

If you believe that any information we are holding on you is incorrect please email us at info@zipvit.co.uk and we can amend your details. We will promptly correct any information found to be incorrect.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description

_utma, _utmz, _utmc, _utmb, _utma

These cookies are used to enable Google Analytics functionality.  They help us track and analyse anonymous visitor information such as which pages are popular, and how many people visit the website. This data helps us improve the website and your shopping experience.

CATEGORY_INFO

This cookie stores information about our product categories, and aids in loading the category pages more quickly in your web browser.

COMPARE, RECENTLYCOMPARED

We use these cookies to allow you to easily compare products on the website.

CURRENCY

This cookie stores the currency you have chosen to view the products in.

CUSTOMER, CUSTOMER_AUTH, CUSTOMER_INFO, CUSTOMER_SEGMENT_IDS

These cookies store information relating to your customer account such as whether or not you are logged in, and which customer group you belong to.

EXTERNAL_NO_CACHE, NO_CACHE

These cookies indicate whether or not caching is enabled, which greatly helps the fast delivery of pages to the web browser.

FRONTEND

This cookies stores the unique code we use to identify you on the website.

GUEST-VIEW

This cookie stores information about your order, allowing you to make changes to the order without having to log in.

LAST_CATEGORY, LAST_PRODUCT, VIEWED_PRODUCT_IDS

These cookies store which category and products you have recently viewed, aiding in the navigation of the website, and allowing you to easily see where you have come from, and to navigate back there without any fuss.

NEWMESSAGE

This cookie stores information about any information messages we display to you on the website.

Bag, PERSISTENT_SHOPPING_Bag

If enabled, and requested manually by you, these cookies store information about what is in your shopping bag, and what products you have viewed, allowing you to see your shopping bag on different devices such as a mobile phone, at a later date.

POLL, POLLN

We use these cookies to store information about which polls you have voted in, if any.

STF

This cookie stores information about any products you may have emailed to friends.

STORE

This cookie stores the language you have chosen to view the website in.

USER_ALLOWED_SAVE_COOKIE

This cookie indicates whether you are allowed to use cookies.

WISHLIST, WISHLIST_CNT

These cookies store information about which products you have added to your wishlist, allowing you to add products without the need for logging into your account.